Community Programs Manager
Position Title: Community Programs Manager Employment Classification: Full Time, Non-Exempt Reports to: Director of Education & Guest Experience Department: Education Salary: $50,000 – $56,000, benefits included
The Community Programs Manager is directly responsible for all community based educational programs that fall under the umbrella of the Living Coast Education Department including community outreaches, Trail to Bay hiking program, Team up to Clean up community program, D-street restoration project, and other programs that activate the local community. General responsibilities include management of the entire volunteer department, development of volunteer training protocols, activation of volunteer engagement, and oversight of all administrative tasks, management of grants, animal handling training, maintaining community relationships, and attending all events and meetings important to the success of these programs.
In addition, the Community Programs Manager is also responsible for overseeing: program specialist(s) and all education teaching staff responsible for carrying out these programs, including but not limited to coordination of schedules, management of personnel, timecards and personnel paperwork, hiring, training, and development of staff; permitting and insurance requirements; budgets and reports; visioning and implementation of strategic plan; growth and development of community programs; marketing and communication strategies during community programs; and other duties as assigned.
The position falls within the scope of the Education Department, however requires collaboration with all departments and on some occasion’s works with third-party vendors.
DUTIES AND KEY RESPONSIBILITIES
- Develop, implement, and manage the Education Department Plan for community programs in coordination with the Director of Education & Guest Experience, the Marketing & Communications Manager, and the Education Programs Manager.
- Directly oversees the Volunteer Programs Education Specialist and the Community Programs Education Specialist and partially oversees all Education Instructors, Education Assistants, and Education Interns.
- Directly responsible for all functions of the Living Coast volunteers including the recruitment, training, engagement, scheduling, paperwork, background checks, and other duties related to re-galvanizing a vibrant array of youth, interns, adults, community based groups, and docent volunteers to support the critical needs of all departments and areas within the organization.
- Work directly with each Department lead to assess the needs in terms of volunteers and interns and develop appropriate plans and internships to fulfill those needs.
- Oversight of all administrative tasks relating to the booking and scheduling of programs using all associated databases: Convergence, Volgistics, Outlook Mail, Google Drive, WordPress, and Quickbooks.
- Determine which community outreach event is a best fit for the organization in terms of time and resources to attend. Annually, schedule the Living Coast to attend around 30-35 community based programs reaching hundreds of thousands of locals to carry out our mission focus and market our programs. Develop the community outreach program including the program materials, training of staff and volunteers, and related marketing collateral.
- Implementation of all aspects of the Trail to Bay program – a grant funded program by multiple sources include State and Foundation funding streams – including but not limited to: scheduling hiking/cleanup/restoration events, working with site and land managers for proper permits and permissions and insurances, marketing and advertising the events, organizing and coordinating thousands of community volunteer groups and participants of programs, managing budget, timecards, records and reporting for each grant requirement and meeting deadlines set out by the Development team overseeing the contract(s).
- Manage third party vendors and contracts or permits related to attending community events, hosting cleanup sites, hosting restoration projects, hiking programs, and other programs.
- Review, update, and maintain safety protocols for all volunteer and community based programs.
- In conjunction with Animal Care, may be responsible for some training of staff and volunteers on animal handling, animal care procedures, and interpretive materials.
- Work closely with the Marketing & Communications Manager to develop strategies for activating participants during community events to later visit and support the Living Coast Discovery Center.
- Appear as a live spokesperson on related media opportunities (includes live on-camera or on-air spots).
- Secure and maintain community relationships in both the formal and informal education fields.
- Research, develop, and implement new strategies and programs related to the field.
- Research, contribute to, and manage related grants; contributing new innovative ideas for securing additional funding.
- Contribute to and carry out the assessments, vision, and goals of the strategic plan.
- Attend all relevant management meetings, including weekly manager meetings and monthly grant meetings to provide insight and direction of the Education department.
- Conduct manager duties such as responding to guest issues, helping in the gift shop, responding to emergencies, and closing rounds and checks.
- Other duties as assigned.
- A./B.S. in Biology, Zoology, Education, Interpretive Education, Volunteer Relations, Community Relations, or related field minimum. M.A./M.S. or other higher degree(s) preferred.
- 4+ years experience leading/managing in a school, science center, zoo, nature center, or similar environmental focused program; preference for experience directly in non-profit management
- 2+ years of coordinating and overseeing volunteer programs and internships;
- 1+ years experience in the care, training, enrichment and use of animals in interpretive programming within a zoological institution or museum;
- Have a working knowledge of endemic and exotic wildlife and ecosystems and/or coastal and wetland environmental issues.
- CPR/First Aid Certified or ability to obtain within first 6 months.
- CDL (Class C with passenger endorsement) or ability to obtain within first 12 months.
- Proven ability to work cooperatively, enthusiastically, and promote a quality team experience.
- Strong interpersonal and leadership skills; demonstrated ability to supervise and work with a variety of professionals and within team dynamics.
- Should be a proactive self-starter with the ability to work independently. Must be able to set priorities, solve problems, and be resourceful under pressure.
- Excellent written and verbal communications skills.
- A thorough knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Other Preferred Skills
- Bilingual English/Spanish
- Knowledge of Adobe Creative Suite, WordPress, Quickbooks, Outlook, Google Apps, Convergence, Volgistics, or other management programs
- Previous experience working with communities of color, diverse in cultures and ethnicities, and/or with economic hardships.
- Previous experience coordinating and/or managing rentals and special events.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
This position is a combination of an office job and out of office engagement of volunteers, guests, program participants, outreach events, and community partner events. Occasional driving to meetings and events. Physical requirements include standing, sitting, typing, bending and lifting up to approximately 20 lbs. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: This position requires varied, flexible hours. A typical schedule is Tuesday - Saturday 8:30-5:00 with the ability to flex to Sundays on occasion, but can vary depending on events, meetings, and other opportunities.
This job description is intended as a guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform.
The Living Coast Discovery Center is an Equal Opportunity Employer
Please submit a resume and cover letter to Ben Vallejos, Executive Director at email@example.com. Job will remain open until a qualified candidate is selected. Resume reviews and interviews will begin the first week of October.