Job Summary: The Director of Housing is responsible for oversight of Home Start’s range of supportive housing options and related services. This includes, but is not limited to, ensuring contract objectives are met, developing and implementing policies and procedures, supervising staff, interacting with funders, coordinating between internal Home Start departments, conducting program evaluations, developing and monitoring budgets, new program design, grant development, implementing continuous quality improvement, facilitating internal department meetings, and representing Home Start at external community meetings. The Director of Housing provides leadership to the housing department to develop and continuously improve dynamic and high-performing supportive housing programs and other related services.
Duties & Responsibilities:
- Ensures compliance with funding regulations/contract standards/provisions and recordkeeping requirements; acts as the agency liaison with contractors; works with staff to plan goals and objectives to meet contract requirements and agency strategic planning objectives; conducts and/or coordinates staff training in the use and function of all required documentation of services; oversees preparation and coordination of all required monthly, quarterly, and annual contract reports.
- Supervises managers and other staff responsible for agency programs; oversees and participates in the hiring of new staff.
- Assists with preparation of budgets, grant writing, proposal preparation, program design, marketing, fundraising and special projects as assigned. Develops, implements, and monitors budgets.
- Assists and participates in agency planning.
- Identifies ongoing staff training needs and develops training plan involving in-service and off-site opportunities in coordination with HR.
- Ensures all programs are meeting or exceeding all internal and contract goals.
- Prioritizes and direct the work of housing staff members and oversees department interns and volunteers.
- Develops documents and implements program policies and procedures.
- Conducts annual performance evaluations of supervisors and ensures performance evaluations are conducted for other division staff.
- Assures integrity of program services; monitors and evaluates program outcomes.
- Ensures accurate and timely collection and reporting of client and service information, engages in quality assurance, and ensures case files are complete.
- Provides quality assurance of data entry, runs, monitors, and completes reports.
- Reports regularly to the CEO, COO, and Board on activities and progress of Home Start’s programs and submits timely reports.
- Facilitates department meetings and ensure the coordination of services through case conferencing.
- Promotes trauma-informed care, Housing First, and harm reduction throughout programs while ensuring high quality client services through a multi-disciplinary team approach.
- Conducts continuous program evaluation and ensures compliance with all agency policies and procedures.
- Ensures effective communication between staff, programs, and departments while supporting a learning culture throughout the department.
- Hears and resolves client grievances.
- Assists with the development of improved processes and systems.
- Ensure compliance with Continuum of Care (CoC) standards including use of the Coordinated Entry System (CES) and Homeless Management Information System (HMIS).
- Maintains up-to-date knowledge on current, new, and emerging best practices.
- Attends trainings and conferences.
- Manages communications with external partners and collaborators and represents Home Start at external meetings.
- Attends EMT, CAMT, ECAMT, All Staff Meeting and events.
- Other duties as assigned.
Education/Experience: Administrative experience and 3-5 years’ experience supervising staff in supportive housing or related programs required. Masters or equivalent with minimum 3-5 years’ experience in non-profit/human services management, administration, and supervisory experience preferred.
Knowledge: Must have knowledge of contract compliance; be familiar with supportive housing and related service models for people experiencing homelessness and other vulnerable populations; have knowledge of funding requirements; knowledge of housing first, harm reduction, motivational interviewing, positive youth development, and trauma informed service delivery.
Skills: Must have strong leadership qualities and supervisory skills working from a team approach; strong organizational skills with the ability to manage multiple projects and deadlines; possess excellent verbal and written communication skills; and be skilled in delivering presentations to varied audiences. Computer literacy required including knowledge of Microsoft Office.
Abilities: Demonstrated ability to be culturally appropriate and sensitive with others and have respect for diversity; ability to assess situations and opportunities and translate them into plans of action; ability to create a high-performance climate and to work as a team member; and take initiative in pursuing program and department goals with minimal supervision. Must have the ability to adjust to a fast-paced environment with changing priorities and be flexible.
Other Requirements: Must have a valid California driver’s license, a safe driving record, automobile insurance, a reliable vehicle and be willing to use it on the job.
- Reading and typing on a computer frequently.
- Sitting for long periods of time at required meetings or in supervision.
- Daily traveling in car to agency and community meetings.
- Office space may be shared with frequent telephone and visitor contacts.
- The noise level fluctuates from quiet to noisy.
- Flexible hours with occasional evenings and weekend response
Condition of Employment
In accordance with the recent California Department of Public Health Orders, depending on work location and subcontractor requirements, employees must adhere to the below requirements:
- Provide a copy of your COVID-19 Vaccination OR undergo weekly COVID-19 testing and observe all other infection control requirements, including face coverings.
- Obtain either the first dose of a one dose regime or the second dose of a two-dose regime of a COVID-19 vaccine by September 30, 2021* in accordance with CDPH order dated August 5, 2021.
*There may be exemptions to the vaccination mandate.
Home Start, Inc. is an equal opportunity employer and does not discriminate in the hiring of personnel because of gender, race, color, religion, creed, national origin, ancestry, citizenship pregnancy, age, marital status, sexual orientation, medical condition, genetic information, gender identity or gender expression, physical or mental disability, military or veteran status or any other consideration made unlawful by federal, state or local laws.