Licensed Program Manager

San Diego Youth Services
August 23, 2021
San Diego, California
Job Type
Type of Pay
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Human Resrources
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SDYS Job Announcement:

Licensed Program Manager

“Our Safe Place” Mental Health Clinic & Drop In Center

San Diego Youth Services provides vital services to more than 28,000 youth every year at 100+ community and school locations. We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing. Through prevention, early intervention and treatment, we also help youth before they need higher levels of care or become homeless.

Join us in building futures.

Status: Full-time, $70,000/year

We Offer:

  • Comprehensive health insurance coverage
  • Dental/Vision/Life insurance
  • Employee wellness program
  • Generous PTO plan
  • Retirement plan
  • Diverse and inclusive work environment

Responsibilities:  Accountable to Director of Services. Responsible for managing “Our Safe Place” Mental Health Clinic and Drop In Center program, including staff and partnering agencies/sub-recipients; and maintaining the clinical integrity of program including oversight of the adherence to the Assertive Outreach approach and the use of Motivational Interviewing and Seeking Safety techniques. Ensure staff remains well-trained and that clinical services are aligned with staff ability and expertise. Ensure overall program is adherent to the San Diego County Behavioral Health Services’ Medi-Cal requirements.


  • Ensure that all component services and activities adhere to and uphold rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality, as well as the County’s Medi-Cal regulations.  Participate in refinement of above.
  • Ensure that all supervised staff understands the full role and leadership activities of the Board of Directors.
  • Provide personnel management to include the hiring, training, supervision, agency goals, and evaluation of core staff, interns and volunteers.
  • In conjunction with Quality Management Team (QM) coordinate in-service trainings and staff meetings for the purpose of training/supervising staff and facilitating communication among learning team members.
  • Assist the Director to ensure that the component has adequate staffing to provide delivery of services in compliance with contracts
  • In conjunction with the Director, coordinate with Quality Management Team (QM) to hire, train and supervise staff as appropriate, assign cases, case review and coordination.
  • Supervise through a trauma-informed lens.
  • Supervise and coordinate all clinical treatment team reviews.
  • Assist in updating agency policies and procedures. Carry agency big picture and stay current on agency activities
  • In conjunction with the Director, establish and maintain linkage relationships with agencies, organizations, and civic and community groups.
  • Assist the Director in coordinating and maintaining statistical systems for funding source, contract compliance and agency goals accountability.  Assist the Director to provide necessary reports and statistics to funding sources.
  • Maintain oversight of the referral process with county-wide youth providers.
  • Maintain oversight of staff productivity and service delivery.
  • Monitor staff fidelity to the Assertive Outreach Model, MI and Seeking Safety approaches.
  • The development, implementation, and evaluation of quality trauma informed youth programs that uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality.
  • In conjunction with the Quality Management Team (QM) Ensure that all records meet the San Diego County documentation standards and that all file paperwork and billing timelines are met; this includes completion of progress notes utilizing the County Electronic Medical Record through Cerner.
  • In coordination with the Director maintain oversight of the billing process.
  • Follow all legal and ethical guidelines pertaining to the treatment of youth and families as per the state and county requirements (e.g. Child Abuse Reporting, Duty to Warn, Confidentiality, Grievance Procedures, Informed Consent, Serious Incident Reporting) and ensure that staff does the same.
  • Participate in weekly Treatment Team, Clinical Supervision, and all mandated county training meetings and ensure that staff do the same.
  • Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA and ensure that staff does the same.
  • Must maintain good working knowledge of SDYS Policy and Procedure Manual and San Diego County’s Outpatient Services Policy and Procedures Manuals and ensure that staff do the same.
  • Assist in monthly, quarterly, and annual report preparation to submit to Director, agency fiscal department, and funding sources for reimbursement by contractors.
  • Oversight of weekly billing, Utilization Management Process, and maintenance of files.
  • Assist in management of contract budget line items related to component that includes monitoring of expenses and processing of appropriate expenditure forms.
  • In conjunction with the Director, update and maintain “Our Safe Place” policies and procedures, to include ensuring being in line with County’s Rehab Options Manual and Medi-Cal regulations.
  • Maintain oversight of the referral process with county-wide LGBTQ youth providers. Initiate and maintain collaborative partnerships with other youth providers and organizations.
  • In coordination with the Director, ensure that “Our Safe Place” services meet the requirements outlined in the Statement of Work.
  • Collaborate with all LGBTQ Providers including the San Diego Homeless Youth Outreach Collaborative.
  • Provide community trainings on LGBTQ Youth.
  • Respond to service-partners during a crisis or urgent matter, including those that occur outside of normal business operating hours, by implementing and following the on-call procedures whenever the rotation of on-call falls into the scope of responsibilities for the assigned period.

Perform other duties as assigned or required.

Physical Requirements: Must have ability to bend at the waist, kneel or crouch to assist clients. Must have ability to hear and speak to exchange information and make presentations. Must have ability to lift and carry 20 pounds--lifting books, materials and equipment to execute lessons and presentations. Seeing to read, prepare and review a variety of activities and to monitor client activities. Sitting or standing for extended periods of time. Potential exposure to physical injury from aggressive behavior.

Qualifications: Licensed Psychologist, LMFT, LCSW, or LPCC by the state of California with a minimum of three years of job-related experience post master’s degree working with children, adolescents, families and minimum one-year experience working with LGBTQ youth and young adults. Must be in good standing with the Board of Behavioral Sciences. Candidates who are License LPCC must be able to provide services to families or be willing to obtain education and experience to do so. Experience in counseling youth and families providing assessment, crisis intervention and education required. Have an understanding and value the Youth and Family Partnership models.  Need to have completed training in MI and Seeking Safety or be willing to be trained. Knowledge of case coordination and collaboration with multiple agencies and public entities is a must. Familiarity with the Children, Youth and Family Health System of Care requirements. Demonstrated leadership and problem-solving abilities, creativity, and public speaking preferred. Bilingual (Spanish) preferred. Must be able to see the big picture and pay close attention to detail. Must be willing to develop or possess working knowledge of trauma-informed care and dual diagnosis treatment; experience working in trauma-informed and dual diagnosis programs preferred. Must be able to work with and represent a culturally and ethnically diverse community. Must show a willingness to work flexible hours, including being available to support clinical and drop in center staff during evenings and weekends. Must have reliable vehicle, relevant auto insurance, a clean driving record, valid CA driver’s license and willing to drive vehicle for job related tasks. Employment subject to clearances, which include fingerprinting, background checks, driving record and drug testing. Must maintain CPR and First Aid certification.  Must be able to manage the safety and well-being of staff, volunteers, and clients within the parameters provided by the agency, government and health authorities on the COVID-19 pandemic, including the submission of proof of vaccination as mandated by the California Public Health Order.

An Equal Opportunity Employer

SDYS is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Auxiliary aids and services are available upon request to individuals with disabilities.
In compliance with the Immigration and Nationality Act as amended,
all new employees must verify their eligibility to work in the United States.

Job Opened: 8/24/21

To Apply: Please submit resume and cover letter to

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