Program Supervisor/Hospital Team Lead Supervisor – Next Steps

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Mental Health Systems
July 5, 2021
San Diego, California
Job Type
Type of Pay
Contact Name
Laura Litteken
Contact Email



The Program Supervisor/Hospital Team Lead Supervisor (HTLS) works under the Lead Agency (NAMI) and is responsible for the administrative duties and clinical operations on the hospital side of Next Steps Peer and Family Engagement program, along with oversight/supervision of the MHS staff on the community side. This includes ensuring quality of services, staff management, leadership and supervision, financial matters, administrative activities, record keeping, safety and compliance in accordance with being a subcontractor under NAMI and under the direction of the NAMI Program Director. The HTLS also provides support to clients, their families and the Emergency Psychiatric Unit (EPU) and County outpatient staff as needed. The HTLS demonstrates a strong working knowledge of best practices in peer and family run programs, bio-psychosocial rehabilitation and recovery, and Comprehensive Continuous Integrated System of Care (CCISC) principles of integrated services for co-occurring disorders. Range of authority is consistent with that of MHS Program Supervisors.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

· Overall responsibility for program operation staffing and success on the hospital side and staff on the community side, as a subcontractor of NAMI and under the direction of the NAMI Program Director. Provides oversight of clinical and administrative operation of the program, implements, and monitors approved policies and procedures, ensures the highest quality of services, and promotes program growth and development.

· As a member of a direct services team, provides outreach, rehabilitation, and support services to identified clients and families.

· Provides crisis assessment and referral, and support and education for family and significant others.

· Trains staff in proper documentation procedures; creation, implementation of and participating in the Quality Assurance Program; and responsibility for documentation.

· Recruits, assesses, and recommends candidates to fill vacant MHS positions. Fully implements affirmative action, equal opportunity, and cultural diversity at the recruitment level.

· Facilitates disciplinary action and termination practices as needed in coordination with the MHS Vice President for MHS staff.

· Oversees the planning and implementation of the schedule and the peer and family lead components of the program in coordination with the Program Director of NAMI.

· Provides guidance of direct staff in milieu and supports the practice and principles of Peer and Family run programs.

· Adheres to MHS budget and reviews monthly operating statements to ensure program financial integrity. Maintains thorough and accurate financial records, including maintaining an accurately balanced petty cash fund and accounting for all expenditures.

· Prepares contractually required reports regarding program progress and success under the direction of the NAMI Program Director.

· Monitors all program records and charting to ensure accuracy, completeness, and timeliness. Supervises accurate data collection, compilation and record keeping in coordination and with direction from the NAMI Program Director.

· Responsible for the Injury and Illness Prevention Program at the for MHS staff. Works to promote safety in the workplace and acts as necessary to correct unsafe situations.

· Complies with all MHS and program rules, policies and procedures including HIPAA standards.


· Master’s Degree in Social Work, Counseling, or related field. Current licensure as LMFT, LCSW, or Psychologist or similar licensure in the State of California, or RN/LVN

· Five years of experience working with mentally ill and dually diagnosed populations in a clinical setting.

· Two years of supervisory experience in a similar work setting.

· Experience working with peer and family run programs preferred.

· Willingness to identify as consumer, peer or family member of services is not required, but preferred.

· Proficient user of Microsoft Office Suite and EHR software.

· Ability to problem solve and react appropriately to emergency situations.

· Ability to work independently and effectively collaborate with a team.

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