Resource and Referral Manager

SAY San Diego, Inc
July 15, 2021
San Diego, CA, California
Job Type
$26.44 per hour
Type of Pay
Contact Name
Krystle Llanto
Contact Email



The Resource and Referral Manager (R&R Manager) is responsible to develop and implement a “hub” designed to deliver responses and resources to children, adults and families with varied, diverse unmet needs, in close coordination with frontline staff at SAY San Diego. The position promotes SAY San Diego’s commitment to strengthen the whole child/person and whole family, and to tailor resources to address individual circumstances. The R&R Manager reports to the Vice President of Organizational Planning, and coordinates their efforts with Supervisors, Managers, and Directors, across the entire organization, as well as with external resource partners. The R&R Manager will facilitate the related engagement, training and support of all staff across the organization and in many roles.


  • Develop an easy, efficient way for staff who are working daily with clients/participants to access clear information about additional internal and external resources that may be helpful to youth, individuals and families we serve
  • Ensure that the R&R Hub’s resources and referrals are reliable and up to date; Remove any red tape/barriers to access for the staff or clients; Ensure that we are taking a client/participant-centered approach, e.g., reduce the steps and stress to access what they need
  • Create and maintain relationships with those who are responsible for the resources and referrals connected to the R&R Hub; Define what the R&R Hub has to offer and its limitations
  • Alongside the Director of Data and Evaluation, build means for tracking utilization of the R&R Hub, including who, how often, types of resources and referrals used, etc.; Support and enhance the organization’s compliance, privacy and security functions
  • Create an overall environment, as well as learning tools and opportunities, for staff in all roles within SAY San Diego to learn what is available through the R&R Hub, and how to best approach clients/participants about possible additional resources and referrals that may benefit their lives
  • Maintain related electronic and print tools ongoing, such as training/onboarding materials, program guides/descriptions, “hub” procedure and referral pathway information, etc.
  • Coordinate closely with SAY San Diego Managers and Directors to develop and implement informational resources about the organization’s programs and opportunities, including key features and benefits, as well as eligibility (age, geographic, open/closed referrals) for involving new clients/participants
  • Stay apprised of, and include in SAY’s R&R Hub, information and connections from other resource hubs and portals throughout San Diego, such as 211 San Diego, Community Information Exchange, Community Resource Directory (Probation Department), Community Resource Directory (SDUSD), Regional Resource Directories (County of San Diego), San Diego Behavioral Health Network of Care, etc.

QUALIFICATIONS (Education, Experience and Certifications):

  • Master's Degree from an appropriately accredited institution with at least two years of experience in human services OR a Bachelor's Degree from an appropriately accredited institution with at least four years of experience
  • Demonstrated years of experience working effectively with a culturally diverse workforce and providing leadership in organizational change
  • Experience building and delivering informational and educational tools to increase awareness in ways that are brief and clear
  • Experience using various computer software applications, such as Office 365 (MS Office Suite, Teams, SharePoint, etc.), and software to clean and analyze data


  • Strong interpersonal and customer service skills; Ability to communicate and resolve issues effectively with a diverse population of SAY program participants/clients, staff and partners
  • Strong working knowledge of effective resource and referral practices, including client engagement, and how to tailor these to our environment
  • Excellent attention to detail, accuracy, and dependability
  • Ability to manage multiple tasks simultaneously
  • Excellent written and verbal communication skills
  • Ability to work independently, taking responsibility for own actions
  • Affinity for working with data and performance metrics
  • Knowledge of the service provider landscape throughout San Diego County, preferred


Visit which is our SAY Career Center to create a profile and submit your application online. Please apply to Requisition ID# 1304. (NO PHONE CALLS AND EMAILED RESUMES WILL NOT BE ACCEPTED)

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