The Senior Community Building Coordinator’s (SCBC) primary role is to manage, administer and coordinate resident services for CHW community (ies) within a specific region and/or cluster location. SCBCs lead the effort in addressing the needs of residents across multiple or large CHW communities through comprehensive community and asset mapping. SCBC ensure the quality of all onsite resident services, including, but not limited to; youth programming (Next Gen Success), Financial Well-Being, Health and Wellness, and the Resident Leadership Academy.
The Senior CBC will work in collaboration with Property Management and the CHW Achieve Leadership Team, including but not limited to; County of San Diego, food distribution Partners, Volunteer Coordinator, and Financial Coaches in reaching all goals and objectives set by the Achieve Department as they relate to the department's strategic plan. The Senior CBC lead the cluster coordination effort; collaborating with the CHW Volunteer and Partnership Manager(s), CHW Enrichment Coach(s), CHW Financial Coaches and the Property Management team, in reaching all goals and objectives set by the CHW Achieve Department. In addition, the SCBC has a specialized skill and/or expertise in areas such as Education, Violence Prevention, Disability Support, Community Organizing, etc.- (areas that directly contribute and enhance the development and support of Achieve-Resident Services programs and location needs).
Essential Duties and Responsibilities:
Work collaboratively with Community Managers in developing resident support systems; providing support to identified residents in need of external resource, referrals and/or advocacy.
Meet with identified residents on an individual and/or group basis to provide low level case management; supporting residents in their housing stability and quality of life.
Develop and maintain a service provider referral network. Offer appropriate referrals to residents as needed.
Coordinate intergenerational activities, services, educational, monthly meetings and social events and activities within the following areas of focus: Next Generation Success Programming, Financial Well-Being, Health and Wellness and Resident Engagement/Leadership.
Establish community relationships and community partnerships with local resources, organizations, advocacy groups, etc., establishing service delivery partnerships as appropriate per CHW community(ies).
On-going data collection including but not limited to asset and community mapping of CHW communities as assigned.
On-going data collection including but not limited to resident surveying, needs assessments, facilitation of focus groups and resident service evaluations of CHW communities as assigned.
Ensure that service delivery is meeting compliance of program standards and regulatory requirements including but not limited to: program enrollment, iReady, attendance/participation, community building, policies and procedures.
Marketing: Collect and share “Storytelling Moments” on a monthly basis, or as needed in efforts to capture resident successes.
Marketing: Promote CHW community campaigns as assigned, as they relate to CHW Advancement Department and Community Organizing efforts.
CHW Meetings: Attend and participate in CHW monthly department meetings, quarterly staff meetings, and other meetings as assigned.
Community Center Policies: Supervises and consistently adheres to the policies and procedures related to programming, the proper use of equipment, technology, and room usage by residents and volunteers in the Community Center.
Supervise and abides by policies and procedures set forth by CHW.
Other ancillary activities as needed or assigned.
Competencies and Qualifications:
Mentor and train and volunteers as needed and requested.
Able to demonstrate effective communication- between residents, volunteers, property management, CHW inter-departments, CHW management, partners, and funders.
Strong working knowledge of computers and software systems- including but not limited to, Microsoft Office (Outlook, Excel, Word, PowerPoint, Publisher), database systems a plus, but not required.
Fluency in English required. Bilingual (reading, writing, and speaking) in Spanish preferred but not required.
Understanding of Fair Housing and tenant/landlord laws, rules, and regulations, a plus.
Knowledge and/or experience working with low-income communities and vulnerable/marginalized populations; immigrate/refugees, victims of domestic violence, substance abuse, youth, seniors, veterans, homeless populations.
Ability to communicate effectively with residents to understand needs and provide services and referrals as needed. Ability to advocate on resident behalf.
Ability to be engaged and compassionate when working with residents facing dire situations, potential eviction.
Office Management: Complete administrative duties on-time (Timesheets, P-Cards, E-mail, Service Data Entry, Monthly Newsletters and Reporting).
Excellent time-management, organizational, and problem-solving skills. Ability to provide efficient and proactive assistance to residents with various needs. Ability to think critically and clearly in times emergencies.
Must have College Level writing and communications skills to produce effective communication between residents, community management, CHW inter-departments, partners, and funders.
Engaged and self-motivated with ability to successfully work autonomously.
Intermediate to Expert experience with computers, cloud-based file storage, Microsoft Office (Excel, Word, Outlook, PowerPoint, Publisher); knowledge of or capacity to learn database systems.
Education and Experience:
Minimum of a Bachelor degree in relevant field, preferred. A combination of education and experience may be considered in lieu of degree.
Certifications and/or training in the following preferred: harm-reduction, motivational interviewing, trauma informed care, non-violent crisis intervention, and mental health first-aid.
Must have experience working with children and adults of low-income communities and vulnerable/marginalized populations; immigrate/refugees, victims of domestic violence, substance abuse, youth, seniors, veterans, homeless populations
Knowledge of a specialized skill and/or expertise in areas such as Education, Violence Prevention, Disability Support, Community Organizing, etc.- (areas that directly contribute and enhance the development and support of Achieve-Resident Services programs and location needs).
CHW offers employees generous benefits, including:
Medical, Dental and Vision Plan
401(K) with company matching contributions
Life Insurance, Short and Long Term Disability
FSA (Flexible Spending Account)
Paid time off
11 Paid holidays
EAP (Employee Assistance Program)
In addition to those benefits outlined above, CHW employees have access to a variety of other benefits to customize a benefit package that meets their individual needs. Examples of these benefits include Identify Theft Protection, Hospital Indemnity, Accident or Critical Illness Insurance, and ID Legal Shield Services Plan.