Senior Vice President of Resident Services

Community Housing Works
January 7, 2022
3111 Camino Del Rio North, San Diego CA 92108, San Diego, CA
Job Type
Based on experience
Type of Pay
Contact Name
Janet Obtera
Contact Email


Community HousingWorks is seeking a successful Senior Vice President of Resident Services leader in San Diego. The objective for this position is to lead, manage, and hold accountable the Achieve Resident Services department staff and lead the department in its efforts to fulfill its mission by securing partnerships, resources and opportunities in support of program activities and the work of the staff themselves.

This position serves as a member of the Executive Leadership Team (Team Verde) and is responsible for the strategic and sustainable development and delivery of all resident service programs, and also evaluates their success or need for improvement based upon empirical tools that measure both the short-term and long-term impacts and outcomes of CHW’s resident services.

Essential Duties and Responsibilities: 

  • Assure the broad and effective success of the organization’s mission to provide a set of high quality and far reaching programs that create positive impacts on the lives of CHW’s residents.
  • Assure ongoing programmatic excellence, through continuous program evaluation, accountability and relevant reporting; recommend timelines and resources needed to achieve the strategic goals/objectives.
  • Assure a long-range strategy for resident services and program delivery, including logic models, fiscally sustainable service models, measures of impact, and the ability to tell the story of impact in the context of best practice.
  • Develop and maintain strategic guidelines for services and program delivery decisions at all apartment communities; lead meaningful and timely assessment and testing of services and program impact and consider adoption of program innovations in both design and delivery from internal assessments and/or industry best practices.
  • Using goals and objectives, budget, and reporting tools, structure and lead the ‘Achieve’ Resident Services staff and department to meet and exceed annual, and periodic, targets. Both quality and quantity must be considered in the creation of the staffing plan in order to maximize the effect and desired outcomes of the programs.
  • Ensure the development, implementation and maintenance of systems to collect information on resident and/or program successes that can be effectively communicated to the Board of Directors, funders, and other constituents.
  • Actively engage and energize volunteers, board members, philanthropic committees, partnering organizations, and funders. Use external presence and relationships to garner new fundraising opportunities.
  • Play a prominent and effective role within the Executive Leadership team that leads to strong internal collaboration with real estate development, asset management, property management vendors, finance and administration, philanthropy, communications, and IT data and systems.
  • In collaboration with the VP of Philanthropy and Community Engagement and the Advancement department, assist with revenue generating and fundraising activities to support program operations throughout the CHW portfolio. Such efforts may include alternate revenue generation models, fundraising strategy and models, grant planning and reporting, donor development, and funder relations, as aligned with the Advancement staff and the CEO.
  • In collaboration with the Housing & Real Estate Development department, early in the CHW development cycle/process, bring an impactful and sustainable services perspective into to the development of the resident services plans for each new project or acquisition to the CHW property portfolio.
  • In collaboration with the Information Technology department, develop, implement and maintain tools and systems to support day-to-day program management and operations, program quality, accurate and timely information collection, and ultimately accountability and data/impact reporting.

Education and Experience:

  • A minimum of five (5) years’ experience in program development/execution and staff management, that includes knowledge of eligibility and procedures of federal, state and local entitlement programs and legal liability issues relating to services delivery, required.
  • Bachelor’s degree in Sociology, Social Work, Psychology or Business Administration, or other closely related field, and a minimum of seven (7) years of verifiable and demonstrated relevant professional experience and competence in related fields required. A master’s degree is preferred.
  • A minimum of seven (7) years management experience, preferably in multi-family affordable housing functions, that includes human capital management, family self-sufficiency training, and resident services delivery.
  • Training or professional experience working with diverse cultures and specific populations, depending on the property.
  • Crisis, Mental Health, and Trauma-Informed care experience preferred.


CHW offers employees generous benefits, including:

  • Medical, Dental and Vision Plan
  • 401(K) with company matching contributions
  • Life Insurance, Short- and Long-Term Disability
  • FSA (Flexible Spending Account)
  • Paid time off
  • 12 Paid holidays
  • EAP (Employee Assistance Program)

Additional Benefits:

In addition to those benefits outlined above, CHW employees have access to a variety of other benefits to customize a benefit package that meets their individual needs. Examples of these benefits include Identify Theft Protection, Hospital Indemnity, Accident or Critical Illness Insurance, and ID Legal Shield Services Plan.


If interested, please apply here:


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