Veteran Peer Navigator – Courage to Call

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Mental Health Systems
July 6, 2021
San Diego, California
Job Type
$21- $23
Type of Pay
Contact Name
Laura Litteken
Contact Email


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, services, and benefits.
• Provides peer service coordination/case management for an assigned group of VMRGF clients including coordinating and monitoring activities with members of the outreach team. Cooperates with the Program Manager in client visits/assignments with the team. Successfully functions as a team member.
• Develops, evaluates, and implements intervention goals and plans in conjunction with the team.
• Provides individual supportive coaching in all areas of client’s life, as well as education of symptom management in consultation with the Program Manager.
• Provides ongoing support to military families as needed and proactively checks in at three (3), six (6), nine (9), and 12 months to ensure that families receive needed services and support to successfully transition into civilian life.
• Performs psychosocial and risk assessments. Maintains a daily log of client contacts.
• Coordinates the full range of VMRGF client’s needs. Provides brokerage, linkage and advocacy to ensure resources and services are accessed in a timely manner, providing community-based services in client’s residence as needed.
• Provides support to all clients including receiving and making referrals to the Courage to Call Veterans Helpline.
• Conducts and oversees psycho educational groups, education, and training activities as directed by the Program Manager.
• Complies with all charting and documentation requirements per contract, funding agency, and MHS policy.
• Prepares critical care issues for discussion during supervision and team meetings.
• Collects necessary client demographic data and enters it into the designated electronic reporting system.
• Provides information about the Courage to Call program to community agencies connected to the VMRGF and mental
• health services system.
• Completes all assigned duties within the time frame and in accordance with the standards as established by the Program Manager.
• Demonstrates commitment to professional growth by attending in-service trainings and staff development programs and seeking out supervision when needed.
• Foster excellent rapport with VMRGF clients and build trusting and motivating relationships. Maintains the distinction between therapeutic and social relationships. Works cooperatively with intra-agency and interagency staff.
• Create written documentation that is legible, clear, and concise.
• Comply with all MHS and program rules, policies and procedures including HIPAA standards.

• Master’s degree in Social Work with experience providing clinical services to individual’s at-risk or experiencing mental illness. License eligible with Board registration preferred.
• Must be a United States Veteran.
• Formal education and training working with the military population or one year of experience in programs serving veterans, active duty military, and their families.
• Experience working with Operation Enduring Freedom/Operation Iraqi Freedom (OEF/OIF) veterans is preferred.
• Proficient user of Microsoft Office Suite and EHR software.
• Ability to problem solve and react appropriately to emergency situations.
• Ability to work independently and effectively collaborate with a team.

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