Description

Program Coordinator, Youth Development

Position Summary

Under the supervision of the Youth Development Program Manager, the Program Coordinator is responsible for supporting the Youth Development Department with program, intake and administrative tasks to ensure smooth daily operations. Responsible for completing documents and reports and submitting them within deadlines, proof reading, scheduling, file management, quality assurance, data entry, maintenance, intake, and program specific projects. Must be a multi-tasker with consistent attention to detail, establishing priorities and meeting deadlines. Candidate responsible for onboarding and training of new staff and for quality assurance, including understanding and monitoring the completion of program objectives, and troubleshooting issues regarding data, flex fund spending, contract audit requirements, etc. and for notifying supervisors of potential problems. All work tasks need to be compatible with agency purpose and philosophy with a clear understanding of the mission of Lifeline Community Services. Must demonstrate knowledge of trauma informed, client driven, and culturally competent care.

Specific Activities

Duties include but are not limited to:

• Demonstrates knowledge and understanding of all YD programs, contracts and grants, and tracks reports, due dates and ending dates.
• Assists with quality assurance and with Desk Reviews and program audits, both internal and external, and provides ongoing feedback and troubleshooting, keeping Managers and Director updated.
• Completes and submits monthly and quarterly reports, claims and other contract-related data to Program Manager/Director and contractors/funders on time and accurately.
• Coordinate all referrals, intakes, and assessments for the various YD programs
• Assist in tracking all clients through the intake and assessment process
• Assist in maintaining all logging and back-up data for statistical reports
• Maintain communication regarding status and progress of referrals with all referring parties in a timely manner
• Develop and implement strength-based individual and family case plans
• Advocate, mentor and role-model skills for families such as discipline, communication and general life skills
• Provide family focused psycho-education utilizing evidenced based strategies and a trauma informed approach
• Provide crisis intervention as needed
• Follow all legal and ethical guidelines pertaining to the treatment of youth and families as per the state and county requirements (e.g., Child Abuse reporting, Duty to Warn, Confidentiality, Grievance Procedures, Serious Incidents and Elder Abuse).
• Supports department Program Manager and Director in hiring processes as needed including reviewing applications, conducting phone screenings, reference checks, etc.
• Support department programs, as needed with onboarding items
• Assist with IT needs
• Conducts purchasing and maintains copies of requests of program items, WRAP requirements, training and conference registrations, flights, hotels, etc.
• Works with support staff throughout the entire agency to support smooth running of program activities and agency needs.
• Enters client and programmatic information into program-specific databases and reviews and edits existing data files as appropriate.
• Develops various manuals and conducts research and statistical analyses as requested by Director.
• Generates monthly financial reports for program and serves as liaison between Fiscal Department and Program Manager/Director regarding fiscal updates. Fill in for other YD programs as needed
• Develops and implements administrative policies and procedures and follows up with program staff to ensure compliance.
• Maintain written records of any communication from the COR regarding pre-approval of specific items.
• Participate in case supervision and program evaluation
• Assist and coordinate fieldtrips and outings
• Collaborate and maintain professional relationships with Juvenile Court, Juvenile Probation and Law Enforcement entities and other referring parties, to include receiving referrals and providing progress reports
• Assist with Case Management as needed by providing culturally competent assessments, phone intakes, check-ins for youth and their families, identifying family needs, providing crisis intervention and stabilization supports.
• Participate in all required meetings and trainings
• Attend agency, collaboration, and community meetings as needed
• Assist with reception coverage on a weekly basis
• Provide administrative duties and meet all contract requirements
• Knowledge of and respect for diverse cultures
• Other duties as assigned

Required Education and Experience

Bachelor's degree preferred. Ability to type at least 40 words per minute. Accurate spelling, grammatical usage and excellent communication skills. Knowledge of MS Word, including strong formatting skills. Good working knowledge of MS Excel, Outlook, Publisher, and other current software as necessary. This position requires strong time management skills, exceptional attention to detail, organizational skills and flexibility. Must have superior proofreading and editing abilities. Must be able to work accurately in a timely manner with little or no supervision. Able to prioritize tasks. Ability to work well with others. Must have neat appearance and dress appropriately for an office environment. Must have a pleasant voice and manner. Ability and interest to increase responsibilities and achieve professional growth. Reliable transportation. Must be able to available for a flexible schedule and office locations as needed. Bilingual-Spanish required including reading and writing.

Knowledge, Skills, and Abilities Required

Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.

Other Requirements

Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.

About the Company

North County Lifeline, Inc. is a non-profit human services organization that offers a wide range of services to the people of San Diego County. Our mission is to build self-reliance among youth, individuals and families through problem solving, skill-building and accessible community-based services. Come be part of a team who CAR2Es! At North County Lifeline, you will find people who are Connected to the communities we serve, Authentic, and Resourceful. We are Responsive to the needs of our clients and Engaged in our mission to build self-reliance among youth, adults, and families. Equal Opportunity Employer.

We offer flexible work hours and excellent benefits to our employees.

• Generous paid vacation
• Paid sick time (6 days)
• Paid holidays (14 days)
• 100% employer paid medical, dental, vision, chiropractic and acupuncture coverage
• 100% employer paid life insurance
• Health and wellness programs
• Employee Assistance program
• Professional development assistance
• Great employee incentive awards program
• Training and education assistance
• Matched 403b retirement plan
• Flexible Spending Account
• Paid supervision hours (clinical positions)

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their best selves to work. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting email.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.

Accommodations and Accessibility Statement

Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable laws, Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would result in an undue hardship for the organization.

If you require an accommodation to participate in the application or interview process, please contact humanresources@nclifeline.org as soon as possible. Accommodations may include, but are not limited to, assistance with completing the application process, providing documents in an accessible format, or arranging for an accessible interview location.

Our goal is to ensure that all individuals have equal access to opportunities and are able to perform their job duties safely and effectively. We are committed to fostering an inclusive and supportive environment where all employees can thrive.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.
• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.
• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.
• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.
• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.
• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://lifelinecs.isolvedhire.com/jobs/1542931-326874.html